Delivery Policy
Last Updated: August 10, 2026
At GameFun, we are committed to delivering your games and gaming products safely and efficiently. We are based in Lagos, Nigeria, and offer delivery across Nigeria as well as internationally.
1. Delivery Locations
GameFun delivers nationwide across Nigeria and to customers worldwide.
Physical products are shipped to the delivery address provided at checkout. International delivery availability may vary depending on the destination and the product being ordered.
Digital games are available to customers worldwide and can be downloaded or accessed directly from our website instantly after a successful purchase.
2. Physical Product Delivery
Orders for physical products are usually processed within 1–2 business days after payment has been confirmed.
Estimated delivery times are:
- Lagos: 1–3 business days
- Other major cities in Nigeria: 2–5 business days
- Other locations within Nigeria: 3–7 business days
- International orders: Delivery time varies according to the destination and shipping method selected.
Delivery times are estimates and may be affected by factors such as traffic, weather, public holidays, customs procedures, courier delays, or other circumstances beyond our control.
3. Delivery Fees
Delivery fees vary according to your location, package size, weight, destination, and shipping method.
The applicable delivery fee will be displayed or communicated to you before your physical order is dispatched.
International shipping fees may also vary depending on the destination country and applicable shipping or customs requirements.
4. Digital Games
Digital games are available worldwide.
After your payment has been successfully confirmed, eligible digital games can be downloaded or accessed instantly from the GameFun website, subject to the specific product's delivery method.
Because digital products are delivered electronically, there is no physical shipping fee or courier delivery time for digital games.
Customers should ensure that they provide accurate account or contact information where required to access their digital purchase.
5. Order Processing
Physical orders are generally processed within 1–2 business days after payment confirmation.
Digital products are generally available instantly after successful payment, although occasional technical or payment-processing delays may occur.
If there is an issue with your digital order, please contact GameFun customer support for assistance.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and a valid phone number when placing an order.
Please ensure that someone is available to receive your physical order at the provided address.
If an incorrect or incomplete address results in a failed delivery, additional delivery charges may apply for re-delivery.
7. Order Tracking
Where tracking is available, GameFun will provide tracking information after your physical order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
8. Failed Delivery Attempts
If a courier is unable to deliver your order because the recipient is unavailable, unreachable, or the address provided is incorrect, another delivery attempt may be made.
Additional delivery charges may apply where re-delivery is required due to circumstances caused by the customer.
9. Damaged or Incorrect Orders
Please inspect your physical order when it arrives.
If your package appears damaged, opened, or tampered with, please notify the delivery personnel where possible and contact GameFun as soon as possible.
If you receive an incorrect or damaged product, please contact us within 24 hours of delivery. We may request your order number and clear photographs or videos of the package and product to help us investigate the issue.
10. Missing Items
If an item is missing from your order, please contact us within 24 hours of receiving your package.
Where the issue is confirmed to be an error on our part, GameFun will work with you to provide an appropriate resolution.
11. Delivery Delays
GameFun makes every reasonable effort to deliver orders within the estimated delivery period. However, delivery dates are estimates and are not guaranteed.
Delays may occur because of:
- Traffic and road conditions
- Weather
- Public holidays
- Courier or logistics issues
- Customs procedures for international orders
- Security or access restrictions
- Incorrect customer information
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team for assistance.
12. International Orders
International customers may be responsible for any applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
These charges vary by country and are outside GameFun's control.
International delivery times may also vary depending on customs clearance and the shipping service used.
13. Contact Us
If you have questions about your delivery or need assistance with an order, please contact GameFun through our official customer support channels.
GameFun
Location: Lagos, Nigeria
Email: contact@gamefunng.com
Phone/WhatsApp: +234 904 047 5289
Website: www.gamefunng.com
By placing an order with GameFun, you acknowledge and agree to the terms of this Delivery Policy.
